1. Where We Ship To?
We currently ship to 78 countries/regions, using trusted third party courier services such as UPS, DHL and EMS. All products listed on our site can be shipped to the countries/regions listed below, and cost of delivery is automatically calculated at the checkout stage based on your shipping method, destination country/region and the combined product weight. Supersaver, Regular and Express shipping options are available and will be displayed when you checkout. Tracking is also available on ALL our parcels, so once you receive a dispatch email from our warehouse, you will be able to track your parcel every step of the way.
The majority of items in JD's product catalog (except Cell Phone, Tablets) can be shipped to the following countries:
2. How do I know if my order has been shipped?
You will be able to check the status of your order under My Account > My Orders.
3. How are customs duties and import taxes handled?
All shipments being sent to and from a country or region must clear customs first. The customer is responsible for all customs duties and import taxes, including (but not limited to) knowing import laws and dealing with taxes, tariffs, and item seizures. Customs duties and taxes vary in each country, usually a tariff threshold is applied â€“ approximately US$200 in USA, 22 Euros in Europe. This varies depending on the items purchased.
4. If my order detained by customs, who is responsible for clearance?